Shipping policy

Shipping Policy – Sarah & Eve London

At Sarah & Eve London, we strive to provide a transparent and efficient delivery service. Because we ship our curated collections directly from our international shipping house, we are able to offer unique designs at competitive prices while maintaining a commitment to sustainability.

Please read the following details carefully to understand our shipping process, timelines, and your responsibilities as a customer.

1. Total Delivery Timeline

To ensure the highest quality, every order undergoes a rigorous preparation process. Our total estimated delivery time is typically 4–11 working days, which is divided into the following two stages:

Stage 1: Processing & Quality Control (1–3 Working Days)

Once your order is placed and payment is verified, it enters the processing phase. This includes:

  • Order Confirmation: Finalizing your order details in our system.

  • Quality Inspection: Each item is individually checked for defects or manufacturing flaws to ensure it meets our standards.

  • Customization & Packing: Items are carefully packed in secure packaging to prevent damage during international transit.

  • Dispatch: The parcel is handed over to our international logistics partner.

Stage 2: Shipping & Transit (3–8 Working Days)

This is the period from the moment your package leaves our international shipping house until it arrives at your door.

  • Transit times are influenced by the destination country, local postal efficiency, and current global logistics volume.

  • Please note that these are estimated timeframes. While we aim for speed, factors such as extreme weather, carrier delays, or high-volume peak seasons may occasionally extend these times.

2. Order Tracking

We believe in keeping you informed at every step of the journey:

  • Once your order has been dispatched, you will receive a shipping confirmation email containing a unique Tracking Number.

  • You can monitor your package’s progress at any time via the "Track Your Order" page located in our website header.

  • Please allow 24–48 hours after dispatch for the tracking information to update on the carrier's system.

3. Shipping Costs

Free Standard Shipping: We are proud to offer 100% Free Shipping on all orders across our entire store. There are no hidden fees or minimum purchase requirements to qualify for free delivery.

4. Payment Methods & Security

We provide a secure checkout environment through trusted intermediaries. Your financial information is protected via SSL encryption.

Accepted Methods:

  • Credit/Debit Cards: Mastercard, Visa.

  • Digital Wallets: Apple Pay, Google Pay.

5. Customs, Duties, and Import Taxes

As our products are shipped from our international facility in Asia, you—the customer—are considered the Official Importer of Record.

  • Responsibility: Any import duties, value-added taxes (VAT), or customs clearance fees imposed by your country’s authorities are the sole responsibility of the customer.

  • Fees: These fees are not collected by Sarah & Eve London and are usually requested by the courier or local customs office upon the package's arrival in your country.

  • Refusal of Delivery: If you refuse a shipment due to unexpected import fees, you will be responsible for the original shipping charges and any costs incurred for returning the package to our facility. These costs will be deducted from your refund.

6. Sustainability Commitment

To reduce our carbon footprint and offer fair pricing, we utilize batch-shipping logistics. This means we may group orders together to minimize the number of transport movements required. By choosing Sarah & Eve London, you are supporting a more efficient and environmentally conscious supply chain.

7. Shipping Address Accuracy

Please ensure that your shipping address is entered correctly at checkout.

  • We cannot redirect a package once it has been dispatched.

  • If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the costs associated with re-shipping the order.

8. Contact Us

If your order has not arrived within the estimated 11-working-day window, or if you have any questions regarding your shipment, please contact our support team:

Email: support@sarahevelondon.co.uk